About Us
OUR MISSION
Our goal is to challenge the norms of how jewellery is selected and purchased. With modern technology and new methods being introduced to the industry every day, customers have a wealth of knowledge at their fingertips without guidance on how to funnel that knowledge into the right piece of jewellery. Clients find themselves on two sides of a spectrum: Online and Traditional. Online clients usually have a wide variety of technical knowledge regarding diamonds and are privy to prices usually much less expensive than the retail level. The catch to this is oftentimes the piece delivered is not quite what was expected, and after service can become cumbersome because you have no face to face relationship with an expert. Traditional retail clients benefit from a strong relationship with their jeweller and a live selection of inventory to pick from. Due to high rent costs and overhead for employees, prices can be marked up shockingly high as well as oftentimes the purchase process isn’t as private as one would like. Our business model is one that can provide the benefits of both categories while eliminating the negatives. We have narrowed these down to three key areas:
Privatize & Personalize
Every client’s story is important to us. All customers will communicate with us personally, at the convenience level of their choosing. Consultations can be done in the downtown office, via e-mail, Facebook, or Skype. This enables you to let us know your story, and in turn we can turn it into a wonderful piece full of life. All consultation appointments and design are free and private.
Versatility
Marlow has built strong relationships with some of the top international manufacturers in the business. Through these connections we are able to provide numerous options to avoid the dreaded “Sorry we can’t do that.” Any type of gemstone or metal, any style from rings to charm bracelets, we will exercise all options to make your vision come to life. Using modern technology such as 3D rendering, you will know exactly what your piece will look like before it arrives, as well as you can select the main diamond or gemstone live beforehand. Feel free to change the design multiple times, guaranteed we will get it right!
Pricing
Every step is taken to ensure your price meets your budget without sacrificing quality. We reduce overhead through a modest office size, carrying prototype inventory, and a small staff roster. We guarantee either the best quality within your budget, or the best price for chosen style. We believe you don’t need to make sacrifices to have a wonderful jewellery purchase experience. Contact us today for a free consultation!
CRAFTED TO PERFECTION
Our signature custom jewellery starts with you. Start by telling us about your significant other or share your design inspiration with us. We’ll meet in-person to discuss your jewellery requirements and decide if a custom piece is the right choice for you. Every piece has a story and we make sure every custom piece is a reflection of yours.
We deliver a 3D render of your custom jewellery so you can view your gorgeous piece before it’s created. We even create wax models for further inspection before your order is finalized. Once we receive your final approval, your exclusive piece is crafted with our highest quality workmanship for true beauty and timeless appeal. We showcase your finished piece in the perfect box for your special moment.
Let us discover the perfect piece of jewellery for your story.
MEET THE TEAM
Marlow Marshall
The story of how I entered the jewellery industry is a non-traditional one but one that is infused in my day to day interactions. I grew up in Red Deer, entering into retail at a young age. I learned quickly the impact I had on client’s lives and prided myself on exceeding their expectations of what great service truly could be. I have been blessed to listen to thousands of stories in the retail field and have taken joy in improving each client’s life no matter how subtle. It wasn’t long before I entered management and was given the opportunity to teach the skills of exceptional service to my employees while learning the basics of running a business. A recruiter for a rapidly growing jewellery chain happened to be attending a customer service award ceremony where we had won top honors and approached me to join soon after. After a great deal of research into such a prestigious industry, I enthusiastically accepted. I quickly fell in love with all aspects of the business. No other industry allows you to truly connect with your clients and celebrate the unique occasions of their lives, while being able to create the physical representation of those moments. I made it my mission to learn every nook and cranny of the business, spending numerous hours training with manufacturers, diamond & gem dealers, and goldsmiths.
Before long I was transferred to Calgary to manage the top volume store in Canada, and then shortly after headed up the expansion into Saskatchewan. Throughout all this success, my passion had always been the custom aspect of the business. There was nothing more rewarding than working with a client to create the perfect piece, whether it was a small tweak to an existing design or a full build from scratch. In 2014 I decided to start my own custom design and jewellery concierge company and have enjoyed ever minute of helping people wear all kinds of special moments. It truly is something special to see someone who just received a gorgeous custom engagement ring from their fiancé’, confident the piece is unique. Please allow us to show you how truly special your jewellery experience can be!.
KANCHAN TANWANI
I started working for several years for high profile jewellery retailers and that is when mine and Marlow’s paths crossed each other. With him being my mentor and guide, not only did I learn how to provide a transformational selling experience for clients, but also a handful about custom design jewellery.
After seeing Marlow’s success in a more client-oriented facet of the jewellery industry, I jumped at the opportunity when he asked me to join his team. Working at Marlow Design has not only allowed me to spread my creative wings but take customer service to the next level. Being involved with each and every clients’ stories has truly been a blessing and continues to keep me enthusiastic about helping our clients wear their special moments.